Imported products are purchased specially for each customer, so our return policy is different from local stock.
Before the order is placed
If you cancel before we buy the item from the US store, your advance is refunded in full.
After the order is placed
Once the item is purchased in the USA, the advance is non-refundable if you change your mind, as the product has been bought and shipped for you.
Damaged, wrong or missing items
If your item arrives damaged, defective or different from what you ordered, contact us on WhatsApp within 48 hours of delivery with photos/video of the unboxing. We will arrange a replacement, repair or refund depending on the case and the US seller’s policy.
Refused deliveries
If a delivery is refused without a valid reason, the advance will not be refunded.
Refund method & time
Approved refunds are sent to your bank, JazzCash or Easypaisa account within 7–10 working days.